Vermejo Park Ranch

Front Desk Agent

Location

Raton, NM

Type

Seasonal - Full Time

Job Title:                  Front Desk Agent

Division:                   Ted Turner Expeditions

Department:           Hospitality

Location:                 Raton, NM

Reports to:              Front Desk Supervisor

FLSA Status:             FT/ Hourly / Non-Exempt

Job Type:                 Seasonal

Contact:                   Chris Redman / Recruiting and Training Manager

Office Phone:          (406) 600-2551

         

Company 

Ted Turner Expeditions (TTX) eco-conscious journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo Park Ranches and Sierra Grande Lodge & Spa in New Mexico.  These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.  Ted Turner Expeditions is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it. 

Property 

Vermejo Park Ranch, located in northern New Mexico and southern Colorado, spans approximately 585,000 acres, making it the largest Ted Turner Expeditions vacation property.  With its unique location in the southern Rocky Mountains, Vermejo is home to abundant wildlife populations such as elk, deer, pronghorn antelope, bison, black bears, mountain lions, and more.  Through extraordinary guest service and our expert adventure guides, Vermejo provides guests of all ages unparalleled opportunities for outdoor exploration with activities such as hiking, biking, horseback riding, fishing, and wildlife viewing for a truly unforgettable Ranch getaway.  

Job Description 

The Front Desk Agent should be outgoing and friendly with a gregarious personality and natural talent for customer service. We want our guests to feel as though we know their needs before they communicate them to us, and be able to fulfill their needs in a timely manner. The ideal Front Desk Agent will ensure that each guest’s stay exceeds their expectations from arrival to departure.     

Essential Functions:

As a Front Desk Agent, job responsibilities include, but are not limited to:

  • Perform guest arrivals, including greeting the guest on the driveway, room/property tours, luggage assistance, verifying credit cards, and computer check-ins.
  • Assist guest departures, including processing folio adjustments, collecting payments, coordinating departure schedules, assisting with luggage.
  • Meet and exceed guests’ expectations by anticipating services they might require and fulfilling them.
  • Schedule guest wake-up calls and reservations as needed.
  • Prepare and verify the accuracy of the Daily Status Sheet.
  • Prepare and deliver boxed-lunch cards for guest arrivals.
  • Schedule and verify in-house guest activities, spa appointments, meal times, guides, to ensure a seamless guest experience.
  • Respond to guest concerns and complaints as needed.
  • Answer phones and respond to guest inquiries.
  • Perform room inspections, and place guest welcome notes and itineraries in rooms.
  • Perform Company Store sales as necessary.
  • Ensure accuracy of guest folios by verifying retail store purchases, spa charges, guide charges and rooms charges.
  • Record cash tips and be responsible for the cash drawer during shifts, drop cash/checks into the safe at night.
  • Ensure the cleanliness and maintenance of the front desk, lobby, entrance and lounge
  • Follows all TEI/Vermejo Park Ranch Policies and Procedures.
  • Maintains professional, composed and calm demeanor always.
  • Assists in an entire team effort.
  • All other duties as assigned. 

Knowledge and Skills:

The following is expected of every Team Member of TTX/Vermejo Park Ranch.  Special Skills or knowledge are necessary for this position:

  • Friendly, outgoing, personality.
  • Excellent verbal and written skills.
  • Attention to detail.
  • Mathematical Computation.
  • Organizational skills- ability to be organized in a changing environment.
  • Shows care and compassion for team members both in and out of department.
  • Puts needs of coworkers above their own.
  • Speaks about others in and out of department in a positive light.
  • Self-directed, energetic and motivated with multi-task capabilities.
  • Ability to work independently, as well as with others.
  • Maintains a positive attitude while providing excellent service.
  • Adjusts to high-pressure situations and is open to change.
  • Assumes responsibility for personal growth and development.
  • Facilitates positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment.
  • Must possess strong interpersonal interaction skills.
  • Available to work nights and/or weekends (flexible work schedule)
  • Strong interpersonal skills. Able to communicate with individuals from diverse backgrounds.
  • Ability to maintain a calm professional demeanor in during periods of uncertainty or crisis.
  • Operates in a professional manner at all times in and out of the restaurant setting. 

Essential Physical Requirements:

Daily physical requirements and/or number of pounds that may need to be lifted on the job.

  • Stands during entire shift.
  • Reaches, bends, stoops, lifts, shakes, pours, carries and pushes.
  • Lifts and carries items weighing up to 50 lbs. 

Certificates, Licenses, Registrations:  Successful applicants must possess a valid New Mexico Driver’s license or be able to obtain one within 30 days of employment. Driving record must meet the eligibility requirements of the TEI liability carrier. Employee will be required to sign a confidentiality statement and undergo a drug test and background check. 

Other: Position requires applicant to live on The Ranch headquarters approximately 40 miles from the closest town. Ranch location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque. 

Compensation: Competitive hourly salary, dorm style company housing, and meals provided.

Turner Enterprises, Inc., is an Equal Opportunity Employer and a Tobacco-Free / Drug-Free Work Place.

Company Website: vermejoparkranch.com

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